Health Services team,<\/p>\n

We are working on an important, missionary opportunity. Our vision is to make it easier for people to access the health care products and services they need to get and stay healthy. We know accomplishing this won\u2019t be easy or fast, but we believe it matters.<\/p>\n

One of the ways we\u2019ve worked towards this vision for the past several years has been with our urgent and primary care service offering, Amazon Care. During that time, we\u2019ve gathered and listened to extensive feedback from our enterprise customers and their employees, and evolved the service to continuously improve the experience for customers. However, despite these efforts, we\u2019ve determined that Amazon Care isn\u2019t the right long-term solution for our enterprise customers, and have decided that we will no longer offer Amazon Care after December 31, 2022. <\/p>\n

This decision wasn\u2019t made lightly and only became clear after many months of careful consideration. Although our enrolled members have loved many aspects of Amazon Care, it is not a complete enough offering for the large enterprise customers we have been targeting, and wasn\u2019t going to work long-term. <\/p>\n

Our work building Amazon Care has deepened our understanding of what\u2019s needed long-term to deliver meaningful health care solutions for enterprise and individual customers. You\u2019ve heard me say it before, but I believe the health care space is ripe for reinvention, and our efforts to help improve the health care experience can have an immensely positive impact on our quality of life and health outcomes. However, none of these reasons make this decision any easier for the teams that have helped to build Amazon Care, or for the customers our Care team serves.<\/p>\n

Our priority right now is to support you, regardless of the path you take. Many Care employees will have an opportunity to join other parts of the Health Services organization or other teams at Amazon \u2013 which we\u2019ll be discussing with many of you shortly \u2013 and we\u2019ll also support employees looking for roles outside of the company.<\/p>\n

To the Amazon Care and Care Medical teams, thank you for all of your hard work over these last several years. You should be very proud of what this team has been able to accomplish in a short period of time. I am also thankful to our members and business customers for entrusting us with their care; this is not a responsibility we take lightly. As we take our learnings from Amazon Care, we will continue to invent, learn from our customers and industry partners, and hold ourselves to the highest standards as we further help reimagine the future of health care. <\/p>\n

Sincerely,<\/p>\n

Neil<\/p>\n<\/blockquote>\n

Update August 24th, 7:06PM ET<\/strong><\/em>: Added memo from Neil Lindsay.<\/em><\/p>\n<\/div>\n


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