Verizon\u2019s Visible customers are missing calls, texts, and data after \u2018upgrades\u2019 - Science and Nerds<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scienceandnerds.com\/2022\/08\/27\/verizons-visible-customers-are-missing-calls-texts-and-data-after-upgrades\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verizon\u2019s Visible customers are missing calls, texts, and data after \u2018upgrades\u2019 - Science and Nerds\" \/>\n<meta property=\"og:description\" content=\"Source: Last week, Verizon\u2019s budget-focused carrier Visible announced some sweeping changes, introducing new plans that utilize an entirely different network infrastructure. The carrier told customers that if they chose to upgrade, they\u2019d get better roaming coverage and latency as well as extra features if they sprung for the $45 a month Visible Plus plan. 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\n

Last week, Verizon\u2019s budget-focused carrier Visible announced some sweeping changes<\/a>, introducing new plans that utilize an entirely different network infrastructure. The carrier told customers that if they chose to upgrade, they\u2019d get better roaming coverage and latency as well as extra features if they sprung for the $45 a month Visible Plus plan.<\/p>\n
Reviews among those who have successfully upgraded or signed up seem to be largely positive<\/a> \u2014 most report seeing better speeds<\/a> and significantly improved latency<\/a>. (Though there are a few<\/a> who say they don\u2019t really notice any difference<\/a> between the legacy plan and the new one.) But for many other customers, the switch has been fraught with service and customer support issues.<\/p>\n
\n\u201cJust swapped the upgrade sim and I have data but no sms or calls. I dont know what to do.\u201d<\/q><\/aside>\n<\/div>\nOne of the most frequent complaints among people on the Visible subreddit is a lack of service after upgrading. A few<\/a> say they didn\u2019t have any service at all after signing up. (One user humorously quipped<\/a>, \u201cFortunately, between the referral bonus and a Chase credit card offer, I effectively paid $0 for that month of [Visible Plus] service, so I can safely say I got what I paid for.\u201d More common, though, are reports of semi-working service. Several<\/a> users<\/a> report<\/a> that they\u2019re able to text and make calls but can\u2019t use data<\/a>; others report having data<\/a> but no calls or texts. There are even<\/a> a surprising number of people saying they can send texts, make calls, and use data, but they aren\u2019t receiving<\/a> incoming calls<\/a>.<\/p>\n
Verizon didn\u2019t immediately provide The Verge<\/em>\u2019s with a comment on the issues customers are facing.<\/p>\n
Some people haven\u2019t been able to get to the point where they\u2019d know if they were having service issues, as they\u2019ve run into issues trying to get their phones activated after popping in the new SIM card that the plan requires (or after downloading the eSIM). One person<\/a> said their phone still failed to activate even after Visible support said the issue was fixed.<\/p>\n
Not everyone is having the same upgrade experience.<\/em><\/p>\n
That brings us to another common complaint: several<\/a> people say they\u2019ve had to spend<\/a> hours<\/a> talking<\/a> to or waiting on<\/a> Visible support staff, sometimes to no avail<\/a>. While there are just as many people saying they got a good support experience, it seems like Visible\u2019s struggled with consistent communication during the launch. The day the new plans were announced, someone posted a message from customer support<\/a> that suggested Visible was planning to force everyone onto the new plans starting on January 1st, 2023. Other commenters said they\u2019d been told the same thing. However, Visible denied that was the case, saying it plans to let people stay on the legacy Visible Unlimited plan for as long as the underlying infrastructure remains available.<\/p>\n
This may be where Visible\u2019s role as Verizon\u2019s budget carrier comes into play. Unlike the mainline carrier\u2019s customers, Visible users can\u2019t walk into a store and hand a tech their phone. Visible\u2019s support site<\/a> says you may be able to talk to someone on the phone but only after you reach out via chat. Not having physical locations is relatively common for budget carriers (renting retail space is expensive, after all), but the upshot is that people have been waiting for hours or even days for help that would only take a minute or two in person<\/a>.<\/p>\n
\nThis isn\u2019t a simple price change or a new tier of the same service<\/q><\/aside>\n<\/div>\nIn some ways, it\u2019s easy to see how this mess happened. Verizon isn\u2019t simply changing the pricing structure of its plans and calling it a day. The new plans use a completely different \u201ccore network routing experience,\u201d as Visible\u2019s announcement post put it<\/a>. The old Visible Unlimited plan used what has come to be known as the cloud core, which routed traffic through a variety of virtualized services, according to Light Reading<\/em><\/a>. The new plans, however, are part of what Visible calls its network evolution<\/a>, which changes \u201chow and where\u201d users connect. The change seems to make Visible\u2019s network a lot more like Verizon\u2019s, giving users access to roaming, premium data (if they pay for it), and lower latency. <\/p>\n
While solid technical details are sparse, it\u2019s clear that Visible is making some big changes here \u2014 the fact that you need a new SIM to switch and that not every device that worked on the old plan will work on the new ones drives that point home. And big changes usually (though not always<\/a>) come with glitches for early adopters, especially with things as complex as cell networks. But hopefully Visible gets things figured out soon or at least improves its support for those who do run into issues. <\/p>\n
Until it does, as a Visible customer myself, I\u2019ll be sticking with my $25 a month legacy plan. Given that it\u2019s cheaper, is currently still working totally fine, and comes with many of the same benefits afforded by the new plans, it\u2019s not that difficult of a decision.<\/p>\n<\/div>\n

<\/br><\/code><\/p>\n
Source: https:\/\/www.theverge.com\/2022\/8\/26\/23322458\/visible-verizon-new-plans-upgrade-troubles-no-data-support<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"
Source: Last week, Verizon\u2019s budget-focused carrier Visible announced some sweeping changes, introducing new plans that utilize an entirely different network infrastructure. The carrier told customers that if they chose to upgrade, they\u2019d get better roaming coverage and latency as well as extra features if they sprung for the $45 a month Visible Plus plan. Reviews […]<\/p>\n","protected":false},"author":1,"featured_media":13334,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[51,8],"tags":[52],"class_list":["post-13333","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile","category-technology","tag-mobile"],"yoast_head":"\nVerizon\u2019s Visible customers are missing calls, texts, and data after \u2018upgrades\u2019 - Science and Nerds<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scienceandnerds.com\/2022\/08\/27\/verizons-visible-customers-are-missing-calls-texts-and-data-after-upgrades\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Verizon\u2019s Visible customers are missing calls, texts, and data after \u2018upgrades\u2019 - Science and Nerds\" \/>\n<meta property=\"og:description\" content=\"Source: Last week, Verizon\u2019s budget-focused carrier Visible announced some sweeping changes, introducing new plans that utilize an entirely different network infrastructure. The carrier told customers that if they chose to upgrade, they\u2019d get better roaming coverage and latency as well as extra features if they sprung for the $45 a month Visible Plus plan. 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