Dell Technologies places the highest priority on the quality of our products. We discovered that some screens on the XPS 13 Plus OLED systems may become loose because of problems with the third-party adhesive used, and we quickly corrected the issue in our production process. Dell is proactively reaching out to customers who may be impacted to replace the screen, ideally before it becomes loose.<\/p>\n<\/blockquote>\n

Dell also noted that the problem is specific to OLED XPS 13 Plus models \u2014 non-OLED models, it seems, are not impacted.<\/p>\n

The Verge <\/em>did also experience issues with XPS 13 Plus\u2019 display during our review process \u2014 a few days in, the screen died in a manner similar to those reported on Reddit. At the time, we\u2019d assumed that was related to the unit having been knocked off a couch (and a replacement unit that was sent did not exhibit similar problems). Dell has since told us that our units were part of a batch of OLED models \u201csuspect for a quality control issue with the display.\u201d <\/p>\n

Correction August 30th, 3:42PM ET: <\/strong><\/em>An earlier version of this story said that screws in the Dell XPS 13 Plus\u2019s chassis were coming loose. The screens are coming loose. We regret this error.<\/em><\/p>\n<\/div>\n


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