A bot created using Hyro\u2019s development tools. Image Credits:<\/strong> Hyro<\/p>\n<\/div>\n

\u201cOur AI assistants have been used by tens of millions of patients, automating conversations on various channels,\u201d Krush said. \u201cHyro creates a feedback loop by identifying missing knowledge gaps, basically mimicking the operations of a call center agent. It also shows within a conversation exactly how the AI assistant deduced the correct response to a patient or customer query, meaning that if incorrect answers were given, an enterprise can understand exactly which piece of content or dataset is labeled incorrectly and fix accordingly.\u201d<\/p>\n

Of course, no technology\u2019s perfect, and Hyro\u2019s likely isn\u2019t an exception to the rule. But the startup\u2019s sales pitch was enough to win over dozens of healthcare networks, providers and hospitals as clients, including Weill Cornell Medicine. Annual recurring revenue has doubled since Hyro went to market in 2019, Krush claims.<\/p>\n

Hyro\u2019s future plans entail expanding to industries adjacent to healthcare, including real estate and the public sector, as well as rounding out the platform with more customization options, business optimization recommendations and \u201cvariety\u201d in the AI skills that Hyro supports.<\/p>\n

\u201cThe pandemic expedited digital transformation for healthcare and made the problems we\u2019re solving very clear and obvious (e.g. the spike in calls surrounding information, access to testing, etc.),\u201d Krush said. \u201cWe were one of the first to offer a COVID-19 virtual assistant that deployed in under 48 hours based on trusted information from the health system and trusted resources such as the CDC and World Health Organization \u2026. Hyro<\/span> is well funded, with good growth and momentum, and we\u2019ve always managed a responsible budget, so we\u2019re actually looking to expand and gather more market share while competitors are slowing down.\u201d<\/p>\n<\/p><\/div>\n

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