8Flow co-founders Josh Russ, Yev Goldin, Boaz Hecht Image Credits:<\/strong> 8flow<\/p>\n<\/div>\n

\u201cUltimately, where we are headed is that we\u2019re building a tool that learns what an agent is doing today,\u201d 8Flow co-founder and CEO Boaz Hecht told me. \u201cBut in the end, it really doesn\u2019t matter if you\u2019re a support agent, or you\u2019re a finance person, or you\u2019re an HR person, or whatever \u2014 the point is, we\u2019re building an engine that learns in order to build a model that is then rich enough to be used.\u201d<\/p>\n

Right now, though, the team is still focused on phase one and on optimizing the user interface and experience. Hecht noted that this already helps out agents quite a bit and creates enough value for enterprises to pay for the product today. In addition, it also allows 8Flow to capture data and collect feedback.<\/p>\n

\u201cThe idea is that we\u2019re capturing data \u2014 we\u2019re collecting the feedback \u2014 meaning we\u2019re iterating for the agent on what they\u2019re doing,\u201d he explained. \u201cThen, as they do that, we observe what they do and then we create \u2014 I almost think of it like building Lego bricks from the bottom up \u2014 we learn what bricks need to be built. Once we build the bricks, we learn how you put them together. And once you put them together, we see what you\u2019ve built and we recreate those into pre-built workflows.\u201d<\/p>\n