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{"id":36259,"date":"2023-06-29T22:52:01","date_gmt":"2023-06-29T22:52:01","guid":{"rendered":"https:\/\/scienceandnerds.com\/2023\/06\/29\/slang-taps-ai-to-answer-phone-calls-for-brick-and-mortar-businesses\/"},"modified":"2023-06-29T22:52:02","modified_gmt":"2023-06-29T22:52:02","slug":"slang-taps-ai-to-answer-phone-calls-for-brick-and-mortar-businesses","status":"publish","type":"post","link":"https:\/\/scienceandnerds.com\/2023\/06\/29\/slang-taps-ai-to-answer-phone-calls-for-brick-and-mortar-businesses\/","title":{"rendered":"Slang taps AI to answer phone calls for brick-and-mortar businesses"},"content":{"rendered":"

Source:https:\/\/techcrunch.com\/2023\/06\/28\/slang-taps-ai-to-answer-phone-calls-for-brick-and-mortar-businesses\/<\/a><\/br>
\nSlang taps AI to answer phone calls for brick-and-mortar businesses<\/br>
\n2023-06-29 22:52:01<\/br><\/p>\n

\n
\n\t\t\t\n\t\t<\/div>\n<\/p><\/div>\n
\n

For business owners, phone calls can be an enormous time waster. Take the restaurant industry, for example. Calls can lead to more important tasks being overlooked, like doing inventory, balancing staff schedules, running payroll and fixing equipment issues. The issue, exacerbated by the pandemic, is so severe that restaurants are increasingly<\/a> abandoning their phone lines.<\/p>\n

Alex Sambvani and Gabriel Duncan, who met while working at Spotify, set out to solve the problem of overwhelming incoming calls using AI, drawing on their backgrounds as data scientists. What emerged from their joint work is Slang.ai<\/a>, a platform that automatically answers the phone for restaurants, retailers and other types of brick-and-mortar businesses.<\/p>\n

\u201cSlang acts like a reliable team member that gives accurate responses and helps drive more revenue, giving businesses AI superpowers and empowering them to provide exceptional service to callers and streamline operations in a personalized manner,\u201d Sambvani told TechCrunch via email.<\/p>\n

In plainer, less jargony and fluffy English, Slang acts as a sort of digital phone concierge that answers questions and takes \u2014 or modifies \u2014 reservations, including OpenTable and Resy reservations via integrations. Using Slang, callers can book or modify reservations or even simply let a business know that they\u2019re running late.<\/p>\n

\"Slang.ai\"<\/p>\n

Image Credits:<\/strong> Slang.ai<\/p>\n<\/div>\n

Businesses can decide which calls Slang handles automatically versus hands off to staff. Sambvani claims that Slang\u2019s automatic speech recognition works for callers of all ages and understands different accents \u2014 an impressive feat if true, given automatic speech recognition tech\u2019s historically poor handling of diverse dialects.<\/p>\n

\u201cMany brick-and-mortar businesses are understaffed, causing them to miss calls and send potential customers to voicemail where they lose out on potential revenue,\u201d he continued. \u201cSlang provides its clients access to previously unknown data about why customers are calling \u2026 [And it] can surface trending reasons why customers are calling and can help operators proactively identify opportunities or issues, such as a location getting an abnormal amount of complaints relative to other locations.\u201d<\/p>\n

Slang isn\u2019t the only startup selling a vision of tech to cut down on unnecessary phone interactions. There\u2019s Goodcall<\/a>, which offers a free cloud-based, AI-powered conversational platform to manage incoming phone calls. Kea<\/a> is building phone-answering AI specifically for restaurants. So is ConverseNow<\/a>, whose AI voice assistants take orders in quick service restaurants via the phone, chat, drive-thru and self-service kiosks.<\/p>\n

So what does Slang bring to the table that sets it apart? A large customer base, mainly. According to Sambvani, Slang has more than 200 clients today, including Slutty Vegan, Palm House Hospitality Group, Studs, Planta, Hammitt and Nikki Beach Miami. Revenue grew 6x in 2022.<\/p>\n

\"Slang.ai\"<\/p>\n

Image Credits:<\/strong> Slang.ai<\/p>\n<\/div>\n

That success led investors to pour $20 million into Slang \u2014 $8 million as a part of a seed round and $12 million in a Series A. Homebrew led the latter with participation from Stage 2 Capital, Wing VC, Underscore VC, Active Capital and Collide Capital.<\/p>\n

Sambvani says that the proceeds will be used to establish new partnerships and integrations in the restaurant, hospitality, retail and e-commerce industries, grow Slang\u2019s go-to-market team and expand headcount from 18 employees to 40 by the end of the year.<\/p>\n<\/p><\/div>\n

<\/br><\/br><\/br><\/p>\n

Science, Tech, Technology<\/br>
\n<\/br>
\nSource:https:\/\/techcrunch.com\/2023\/06\/28\/slang-taps-ai-to-answer-phone-calls-for-brick-and-mortar-businesses\/<\/a><\/br><\/br><\/p>\n","protected":false},"excerpt":{"rendered":"

Source:https:\/\/techcrunch.com\/2023\/06\/28\/slang-taps-ai-to-answer-phone-calls-for-brick-and-mortar-businesses\/ Slang taps AI to answer phone calls for brick-and-mortar businesses 2023-06-29 22:52:01 For business owners, phone calls can be an enormous time waster. Take the restaurant industry, for example. Calls can lead to more important tasks being overlooked, like doing inventory, balancing staff schedules, running payroll and fixing equipment issues. The issue, exacerbated by […]<\/p>\n","protected":false},"author":1,"featured_media":36260,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[26,17,8],"tags":[],"class_list":["post-36259","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-science","category-tech","category-technology"],"yoast_head":"\nSlang taps AI to answer phone calls for brick-and-mortar businesses - Science and Nerds<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scienceandnerds.com\/2023\/06\/29\/slang-taps-ai-to-answer-phone-calls-for-brick-and-mortar-businesses\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Slang taps AI to answer phone calls for brick-and-mortar businesses - Science and Nerds\" \/>\n<meta property=\"og:description\" content=\"Source:https:\/\/techcrunch.com\/2023\/06\/28\/slang-taps-ai-to-answer-phone-calls-for-brick-and-mortar-businesses\/ Slang taps AI to answer phone calls for brick-and-mortar businesses 2023-06-29 22:52:01 For business owners, phone calls can be an enormous time waster. 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