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{"id":4917,"date":"2022-05-03T15:06:16","date_gmt":"2022-05-03T15:06:16","guid":{"rendered":"https:\/\/scienceandnerds.com\/2022\/05\/03\/googles-fitbit-ionic-recall-doesnt-go-far-enough-lawsuit-says\/"},"modified":"2022-05-03T15:06:18","modified_gmt":"2022-05-03T15:06:18","slug":"googles-fitbit-ionic-recall-doesnt-go-far-enough-lawsuit-says","status":"publish","type":"post","link":"https:\/\/scienceandnerds.com\/2022\/05\/03\/googles-fitbit-ionic-recall-doesnt-go-far-enough-lawsuit-says\/","title":{"rendered":"Google\u2019s Fitbit Ionic recall doesn\u2019t go far enough, lawsuit says"},"content":{"rendered":"

Source: https:\/\/www.theverge.com\/2022\/5\/2\/23054210\/fitbit-ionic-recall-burns-wearable<\/a>
\n
<\/br><\/code><\/p>\n

\n

In March, Google announced it was voluntarily recalling 1.7 million Fitbit Ionic smartwatches<\/a> following reports of 78 burns. Now, a recently filed lawsuit<\/a> says the recall didn\u2019t go far enough, claiming that the same defect affects all of Google\u2019s Fitbit devices. <\/p>\n

According to the court documents, all Fitbit smartwatches and fitness trackers share the same defect \u2014 a tendency to overheat, thereby causing burns or creating fire hazards. The complaint also accuses Fitbit of trying to deflect blame onto \u201cconsumer hygiene\u201d when incidents are reported, and that the recall doesn\u2019t adequately compensate Ionic owners. <\/p>\n

\u201cReasonable consumers,\u201d the complaint reads, \u201cpurchase the Products to burn calories \u2014 not their skin \u2014 and to safely pursue a healthy lifestyle with the aid of a smartwatch.\u201d The lawsuit\u2019s seeking class-action status.<\/p>\n

The two plaintiffs in the case had both bought devices from the Versa lineup \u2014 a Versa Lite and a Versa 2 \u2014 not the Ionic. Additionally, the complaint shows photos of burns from users who had other devices, including the Sense, Versa 3, Blaze, Inspire, and Inspire 2. It also includes multiple accounts of Fitbit owners being ghosted by the company\u2019s customer support.<\/p>\n

\n <\/p>\n

<\/p>\n\"\"<\/p>\n

<\/source><\/picture>\n

<\/span><\/p>\n

<\/span><\/p>\n

The Ionic was Fitbit\u2019s first smartwatch in 2017.<\/em><\/figcaption>Photo by Vjeran Pavic \/ The Verge<\/cite><\/p>\n

<\/span><\/p>\n<\/figure>\n

The crux of the lawsuit is an allegation that while Fitbit did recall the Ionic, it hasn\u2019t done so for its other devices even though they may also burn users. As a result, customers may be unaware that they are carrying a potential fire hazard. Specifically, the case stokes fears that customers might wear a smartwatch on a flight, not knowing that the battery may be defective. It also notes that while Fitbit offered full refunds to Ionic owners, the company is dragging its feet when it comes to issuing those refunds.<\/p>\n

I can\u2019t say I\u2019m terribly surprised to see these allegations. While I have never experienced the issue while reviewing Fitbit\u2019s devices, I\u2019ve seen multiple complaints pop up on Reddit and other social media platforms over the years, where various Fitbit products allegedly burned<\/a> or<\/a> irritated<\/a> users\u2019 skin. While anecdotal, many of those accounts also referenced Fitbit taking months to issue refunds or even respond. <\/p>\n

The court documents similarly include several screenshots of replies to the @FitbitSupport Twitter where customers were frustrated with long waits and unresponsive customer service<\/a> while trying to get refunds for the recently recalled Ionic. We\u2019ve also independently heard from a tipster that the Ionic recall process has been slow going. <\/p>\n

Fitbit didn\u2019t immediately respond to a request for comment.<\/p>\n<\/div>\n


<\/br><\/code><\/p>\n

Source: https:\/\/www.theverge.com\/2022\/5\/2\/23054210\/fitbit-ionic-recall-burns-wearable<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Source: In March, Google announced it was voluntarily recalling 1.7 million Fitbit Ionic smartwatches following reports of 78 burns. Now, a recently filed lawsuit says the recall didn\u2019t go far enough, claiming that the same defect affects all of Google\u2019s Fitbit devices. According to the court documents, all Fitbit smartwatches and fitness trackers share the […]<\/p>\n","protected":false},"author":1,"featured_media":4918,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[17,8],"tags":[18],"class_list":["post-4917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech","category-technology","tag-tech"],"yoast_head":"\nGoogle\u2019s Fitbit Ionic recall doesn\u2019t go far enough, lawsuit says - Science and Nerds<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scienceandnerds.com\/2022\/05\/03\/googles-fitbit-ionic-recall-doesnt-go-far-enough-lawsuit-says\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Google\u2019s Fitbit Ionic recall doesn\u2019t go far enough, lawsuit says - Science and Nerds\" \/>\n<meta property=\"og:description\" content=\"Source: In March, Google announced it was voluntarily recalling 1.7 million Fitbit Ionic smartwatches following reports of 78 burns. 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