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{"id":5698,"date":"2022-05-13T14:54:16","date_gmt":"2022-05-13T14:54:16","guid":{"rendered":"https:\/\/scienceandnerds.com\/2022\/05\/13\/a-samsung-com-expert-has-been-fired-after-speaking-up-about-working-for-free\/"},"modified":"2022-05-13T14:54:18","modified_gmt":"2022-05-13T14:54:18","slug":"a-samsung-com-expert-has-been-fired-after-speaking-up-about-working-for-free","status":"publish","type":"post","link":"https:\/\/scienceandnerds.com\/2022\/05\/13\/a-samsung-com-expert-has-been-fired-after-speaking-up-about-working-for-free\/","title":{"rendered":"A Samsung.com \u2018expert\u2019 has been fired after speaking up about working for free"},"content":{"rendered":"

Source: https:\/\/www.theverge.com\/2022\/5\/13\/23067868\/samsung-expert-ibbu-terminated-pay<\/a>
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On April 14th, The Verge <\/em>published a story<\/a> about how Samsung\u2019s \u201cExperts,\u201d who answer customer chats at Samsung.com, were being pushed by both Samsung and staffing agency Ibbu to do some customer support for free. While we spoke to a dozen experts during our reporting, only one was willing to be named in the story: Jennifer Larson. <\/p>\n

The day after our story was published, Larson received an email saying that she was being temporarily suspended and that she\u2019d get an update in a week. Over four weeks later, Ibbu told her she\u2019d been fired. <\/p>\n

The email to Larson read, in part:<\/p>\n

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After reviewing your activity on the platform, Ibbu has determined that grounds exist to terminate you from the platform. While we value and encourage any feedback from the Ibbu community and constructive communications on the livefeed, using the Ibbu platform for personal communications violates Ibbu policy, and in this case has also led to complaints from other community members. Furthermore, disclosing confidential information about the Ibbu platform on social media, and encouraging visitors, directly into the chat, to look at third party links or content is a material breach of policy and the Agreement, which constitute grounds for termination.<\/p>\n<\/blockquote>\n

Ibbu didn\u2019t immediately respond to The Verge<\/em>\u2019s request to share the policies it\u2019s quoting or for specifics on why it terminated Larson. <\/p>\n

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