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{"id":7926,"date":"2022-06-15T14:36:56","date_gmt":"2022-06-15T14:36:56","guid":{"rendered":"https:\/\/scienceandnerds.com\/2022\/06\/15\/just-trying-to-order-dishs-project-genesis-5g-service-is-an-odyssey\/"},"modified":"2022-06-15T14:36:57","modified_gmt":"2022-06-15T14:36:57","slug":"just-trying-to-order-dishs-project-genesis-5g-service-is-an-odyssey","status":"publish","type":"post","link":"https:\/\/scienceandnerds.com\/2022\/06\/15\/just-trying-to-order-dishs-project-genesis-5g-service-is-an-odyssey\/","title":{"rendered":"Just trying to order Dish\u2019s Project Genesis 5G service is an odyssey"},"content":{"rendered":"

Source: https:\/\/www.theverge.com\/2022\/6\/15\/23168270\/dish-network-5g-project-genesis-sign-up-issues-addresses<\/a>
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On Tuesday, Dish Network said its \u201cProject Genesis\u201d 5G cellular plan was available to the public in over 120 US cities after a month of testing in Las Vegas, Nevada<\/a>. Per an agreement with the government, which you can read about here<\/a>, it had to launch it by June 14th. Otherwise, it would face millions in fines. <\/p>\n

Having tracked Dish\u2019s progress for years, we figured we should order a phone to test out the service, which is based on some new tech<\/a>, and supposedly offers unlimited calls, texts, and data for only $30 a month. (There\u2019s also an interesting gamification and rewards system in the mix, too.) The assignment of testing it fell to me given that I live in Spokane, Washington, one of the cities the service is supposedly rolling out to. But signing up for the service turned out to be no small task: at every single part of the process, we ran into issues, bugs, and inexplicable behavior from the Project Genesis website. We\u2019ve reached out to Dish for comment about these problems but haven\u2019t heard back.<\/p>\n

The problems started pretty much as soon as I hit launch.genesis5g.com<\/a>. Clicking on the \u201corder now\u201d button, I was prompted to enter my email and home address. But once I did, the site told me I didn\u2019t have a valid address \u2014 not that the service wasn\u2019t available at my house but that the address I had entered (correctly, I checked, several times) wasn\u2019t right.<\/p>\n

It didn\u2019t appear to be limited to just my building; my colleagues and I tried entering addresses in several supposedly supported cities, but the site would tell us they were invalid. To be clear, this wasn\u2019t a situation where we were incorrectly formatting the addresses. (Project Genesis\u2019 website suggests addresses to you and lets you autofill the form using them.) It was saying that the addresses it had provided <\/em>weren\u2019t acceptable.<\/p>\n

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Clicking the suggested addresses fills them into the field, seemingly accurately. Yet the site would still reject them. (PS: no, that\u2019s not my address; it\u2019s a local park.) And no, I don\u2019t know why it\u2019s listed twice. That appears to be a frequent bug on the site.<\/em><\/figcaption><\/span><\/p>\n<\/figure>\n

After dozens of attempts at entering my address, I was finally greeted with a screen saying that Genesis is live in my area. The site then asked me to choose which device I wanted to order with my service. The choices are a black Samsung Galaxy S22<\/a> with 128GB of storage and a wireless hotspot. The phone isn\u2019t full price \u2014 it\u2019s only $399 instead of the normal $749 MSRP \u2014 but there also doesn\u2019t seem to be an option to just order a SIM card kit for those who already have <\/em>an S22. According to a support FAQ page<\/a> \u201cdevices are exclusively available from Project Genesis,\u201d which means you can\u2019t bring your own phone even if you\u2019re sure it supports all of Project Genesis\u2019 transmission technologies.<\/p>\n

But I had already come this far, and I wasn\u2019t going to let something tiny like putting $400 on the line for a new phone I shouldn\u2019t even need get in my way. I selected the S22 and chose the \u201cProject Genesis Smart 5G Unlimited Plan,\u201d the only plan available for smartphones.<\/p>\n

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