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{"id":8871,"date":"2022-06-29T14:38:07","date_gmt":"2022-06-29T14:38:07","guid":{"rendered":"https:\/\/scienceandnerds.com\/2022\/06\/29\/are-hypers-stackable-usb-c-chargers-melting\/"},"modified":"2022-06-29T14:38:09","modified_gmt":"2022-06-29T14:38:09","slug":"are-hypers-stackable-usb-c-chargers-melting","status":"publish","type":"post","link":"https:\/\/scienceandnerds.com\/2022\/06\/29\/are-hypers-stackable-usb-c-chargers-melting\/","title":{"rendered":"Are Hyper\u2019s stackable USB-C chargers melting?"},"content":{"rendered":"

Source: https:\/\/www.theverge.com\/2022\/6\/28\/23186796\/hyper-sanho-targus-stackable-gan-usb-c-charger-overheating-issue<\/a>
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Did you buy one of Targus \/ Sanho \/ Hyper \/ HyperJuice\u2019s nifty 100W or 65W USB-C chargers with stackable passthrough AC outlets<\/a> that let you theoretically scale up to loads of powerful ports? I did \u2014 and today, I\u2019m thinking twice about whether it belongs in my bedroom. <\/p>\n

Yesterday, tipster Marc-Antoine Courteau brought it to our attention that some of these devices are failing and not always in a friendly \u201cports stop working\u201d way. Numerous Kickstarter backers say<\/a> their units are overheating to the degree they can melt their plastic housing. \u201cI\u2019m lucky I was sitting with it, smelled the melting plastic, and immediately took action,\u201d wrote one backer named Scott. <\/p>\n

So we asked Hyper\u2019s PR team about it and were surprised by the company\u2019s response. Hyper social media manager Ian Revling not only<\/em> told us that Hyper\u2019s chargers have an overheating issue \u2014 one the company\u2019s known about for months! \u2014 but that Hyper quietly decided to remove the product from sale rather than issuing a recall or even telling customers about it.<\/p>\n

Here\u2019s the statement Revling sent us:<\/p>\n

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It unfortunately came to our attention that a handful of HyperJuice 65W and 100W Stackable GaN Charger units were malfunctioning around early spring. <\/p>\n

After ample testing and reviewing the faulty units, our product team learned the overheating malfunctions were mainly due to the AC passthrough.<\/p>\n

We immediately took action and prevented any further purchases for either unit from our website. They\u2019ve been unavailable for purchase for the last several months now.<\/p>\n

Our product team is currently working on a replacement that we\u2019ll hopefully be launching in the fall to winter time frame.<\/p>\n

We\u2019ve encouraged any customer that\u2019s having issues and within warranty to reach out to us and we\u2019ll replace the unit with the most suitable alternative in our current lineup which is the 100W GaN USB-C Charger.<\/p>\n<\/blockquote>\n

Problematic, right? If all this is true, why didn\u2019t the company tell me months ago? I backed the charger, and I never got an email. And am I seriously supposed to keep using my 65W charger until it melts? Why isn\u2019t Targus, the company that bought Hyper last May<\/a>, issuing a formal recall?<\/p>\n

But when I asked the company those questions, I got a callback from Hyper CEO Daniel Chin, who now says practically everything in the company\u2019s original statement was wrong<\/strong>. He claims there\u2019s no overheating issue and that Hyper never pulled the product from shelves to address the defect \u2014 but rather because of a parts shortage. (He admits they are redesigning the charger, but only to use a different part that\u2019s no longer available.)<\/p>\n

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Image: Hyper<\/cite><\/p>\n

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Chin says there was<\/em> an issue with some early chargers where components were compressed too much during assembly and could short-circuit when you plugged them in \u2014 but he says it only affected the Kickstarter batch, only the 65W version of the charger, and that you\u2019d know pretty quickly if your charger was busted. <\/p>\n

\u201cIf you have this problem, your charger will fail within the first few times of usage,\u201d says Chin. \u201cIf you\u2019ve been using this charger all this while with no issues, you\u2019re fine.\u201d <\/p>\n

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